You
won't be charged an inflated, flat-rate shipping fee. Rather, your order
is processed using cutting edge technology compliments of Canada Post e-Parcel service. E-Parcel automatically calculates accurate shipping rates for every destination based on destination zip codes and postal codes. Some select items have shipping included in the priceAmericans! On select items I've made special arrangements with reliable US suppliers to ship direct within the US via UPS courier or U.S.P.S. This expedites delivery for you and avoids any possible border/customs fees for those particular products. And because you are buying from Canada there is no sales tax applicable on U.S.A. orders!
All orders,for in stock items,are processed within three business days and sent by either UPS , United States Postal Service, or Canada Post.Options include next day delivery, 3 day, XpressPost USA, XpressPost Canada, XpressPost International, regular Air and regular Ground service.
Returns / Refunds:
Most products have extended Satisfaction Guarantees ranging from 30, 60, 90 , 120 and 395 days, in addition to the manufacturer warranty / guarantee . Although most products are returnable, certain personal care and food related products may not be eligible for return. Each product that is returnable is clearly marked as to the respective Satisfaction Guarantee.
To return an item: Because products are shipped from various suppliers having different addresses,advise me first for specific return address instructions, then, send the item back in original condition, postage pre-paid for a refund of the purchase price less shipping charges paid on the original order. It is important to know that any drop-ship fees, C.O.D fees ,import tax or customs/broker handling charges incurred by TESCO Enterprises (The Eclectic Sales Co.)for returned products will be deducted from the original product purchase price..
All returned merchandise must be in the original packaging including manuals, accessories, etc. . TESCO Enterprises (The Eclectic Sales Co.) is not responsible for shipping costs or damage on returned items. Products to be returned should be packed carefully and shipped in appropriate protective packaging.
Please be advised that packages sent by normal US or Canadian Postal Service cannot always be adequately tracked to ensure delivery. TESCO Enterprises (The Eclectic Sales Co.) will not provide a refund or credit of any kind for a returned item without confirming its receipt, I recommend that you use a delivery service that provides complete package tracking and/or insurance for loss or damage.
Customs, duty, VAT, any / all such importation fees applicable to international orders are additional, entirely the responsibility of the customer and are not included in the product purchase price or the price of shipping.